GDPR Compliance Statement

Effective Date: [1/1/2025]

1. Introduction

FNGNET LTD is committed to ensuring the security and protection of the personal data that we process, and to provide a compliant and consistent approach to data protection in accordance with the General Data Protection Regulation (GDPR).

We recognize our obligations in our role as a Data Processor and Data Controller and ensure that the rights of individuals are respected and maintained.

2. Who We Are

FNGNET LTD is a web hosting company headquartered in Athens, Greece. We provide web hosting, email hosting, and domain registration services. In delivering these services, we may act as a Data Processor on behalf of our clients.

3. Data We Process

FNGNET LTD may collect and process the following categories of personal data:

  • Customer information: full name, email address, phone number, billing address
  • Domain registration data (as required by WHOIS and ICANN regulations)
  • Technical data: IP addresses, usage logs, server activity
  • Support communications: emails, support tickets, live chat interactions

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity: to provide hosting and domain services
  • Legal obligations: accounting, billing, and compliance
  • Legitimate interests: service improvement, security monitoring, fraud prevention
  • Consent: for marketing communications, where applicable

5. Data Subject Rights

Under GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectify inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to lodge a complaint with the Hellenic Data Protection Authority (HDPA)

To exercise these rights, contact us at dpo@fngnet.gr.

6. Data Storage and Retention

Personal data is stored securely on servers located within the European Economic Area (EEA). We retain data only as long as necessary for the purposes for which it was collected or to comply with legal obligations.

7. Data Transfers

We do not transfer your personal data outside the EEA unless appropriate safeguards are in place, such as:

  • Adequacy decisions by the European Commission
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules (BCRs)

8. Security Measures

FNGNET LTD employs strong technical and organizational security measures to protect data, including:

  • SSL/TLS encryption
  • Plesk-secured server environments
  • Firewall and DDoS protection
  • Strong access controls and regular audits
  • Regular system updates and patching

9. Sub-processors

We work with trusted third-party sub-processors who support our services:

  • WHMCS – used for domain registration and customer billing
  • Plesk – hosting control panel provided to customers

All sub-processors are bound by data processing agreements and are GDPR-compliant.

10. Data Breach Notification

In the event of a data breach, FNGNET LTD will notify affected individuals and the Hellenic Data Protection Authority (HDPA) within 72 hours, in accordance with GDPR requirements.

11. Contact Information

For any GDPR-related queries or to exercise your data rights, please contact:

Data Protection Officer (DPO)
Email: dpo@fngnet.gr
Support: info@fngnet.gr
Address: 85, Astydamantos, 11634 Athens, Greece

FNGNET LTD continuously reviews and updates its privacy practices to ensure compliance with data protection laws and to reflect changes in our services and operations.